Best rates to call abroad
- Frequently asked questions
Please find below a summary of the most frequently asked questions. Don't hesitate to contact us if you don't find your answer below.
Is the Flash card still the best option to make international calls?
Yes, Flash remains minutes leader for all destinations in comparison to fixed line operators like e.g. Swisscom and Sunrise*. Flash is also cheaper than the prepaid mobile operators who specialize on international calls. To profit from our best rates we recommend to use the local access, which will offer you even more minutes. This is particularly interesting if you have a subscription of the type ''free and unlimited local calls''for your fixed line or your mobile phone. If you don't have this kind of subscription it is better for you to use the free access (0800) from a fixed line.
What is the difference between the access number 0800* and the local access number?
Generally Flash offers you more minutes when using the local access instead of the free 0800* access number. Using the local access can cause additional costs, which will be charged separately by your fixed line or mobile phone operator. Please have a look at the tabulation; it will help you to optimize your call costs:
When I make a call, the card announces a number of minutes which is lower than the one in the price list.
3 possibilities exist:
- You are calling from a public telephone cabin. In this case a surcharge from the national operator will be charged and Flash passes this tax on in the form of a singular surcharge (see tariffs). The amount of minutes at your disposition will therefore be reduced.
- You are calling a mobile phone number. These numbers are generally more expensive. The amount of minutes at your disposition will therefore be reduced.
- On the tariff list you have looked at the minutes offered when using the local access, but you are using the 0800* access number. Exception: the format of the free access numbers differs in Luxemburg, 800.
I am calling 2 different numbers and the announced minutes at my disposition vary.
This can be due to 2 reasons:
- The number you dialed first is a fixed line number and the second number is a mobile phone number in the same country. If this case the tariffs may vary. Please inform yourself on our tariff page about the exact tariff of the destination you want to call.
- You are calling 2 different countries, which have different tariffs. Please inform yourself on our tariff page about the exact tariff of the destination you want to call.
Why do I have less minutes when I call from a public payphone?
The national operator who owns the telephone cabins generally charges us a surcharge per minute, which has an impact on the price per minute when using our card from a public telephone cabin. The amount of minutes at your disposition will therefore be reduced. In Switzerland this surcharge is charged when entering the PIN-code, even in the case that nobody answers the call. We recommend to use the card from a fixed line telephone or to look for private telephone cabins. These can sometimes be found in shopping malls, restaurants, call shop or cafés. In these cabins you don't have to pay a surcharge. In Luxemburg the surcharge is only charged when the call has been answered.
I've made a call and could not obtain a connection. I have the feeling that I have lost minutes. What can I do?
Flash pays high attention to the quality of the communication. However, we do not have any influence on local line problems. Please call our customer service FLASH so that we can help you to obtain a connection.
Whatever access number I call, I do not receive an answer and I cannot enter the PIN number of my card.
The phone you are using may be blocked following repeated input of a wrong PIN number. Please contact FLASH customer service and indicate your telephone number, the serial number of your card and your mobile phone number, to receive an answer. While waiting for your problem to be solved, try calling from another phone.
After entering my PIN, a voice announces that the PIN of my card was not recognized and that I cannot make a call.
The PIN of the card is the key of the access to the FLASH-service. In order for the PIN to be recognized correctly, the telephone must be set to touch tone (DTMF). Please consult your telephone manual and ensure that your phone is set touch tone dialing.In case of several attempts to enter a wrong PIN, the telephone you are using might get blocked. Please contact the FLASH customer service and provide your telephone number, the serial number of your card and your mobil phone number. You will then receive an answer.
I scratched too much and I cannot read the PIN of my card.
Please call the Flash Customer Service. Under certain circumstances it is possible for us to find your PIN-code with the serial number of your card.
The function ## "next call" doesn't work.
Are you calling from a public telephone cabin? The national operator who owns these cabins can block this function in order to force you to redial again and to pay the surcharge one more time. Try using another cabin.
Can I use my Flash card from any country?
To call from anywhere in the world with the same card, you need to use the Flash card via Internet .
Why can't I use Flash on the internet?
Please look at the instruction manual, to check your configuration, particularly the installation of Active X, which is required to use Flash on the internet. It can happen that some anti-virus programs, firewalls or ADSL providers block the use of this kind of service (Active X). In this case, please contact the customer service of your operator directly or check the anti-virus and firewall configurations on your computer.
How can I send SMS with my Flash card?
That is quite simple: just click on this link. After entering your PIN, click on the field "send SMS'' and write your message.
Can I send SMS to all countries?
Apart from a few exceptions, you can send SMS everywhere. Click on this link to have the complete list.
What are the price categories of the Flash cards?
In Switzerland Flash is sold as a ticket or card for the price of 10 CHF, 20 CHF and 30 CHF. In Luxemburg Flash is sold as a ticket or card for the price of 5 EUR or 10 EUR.
Can I buy the Flash card on the internet?.
No, the Flash card can be purchased in all kiosks, newsagents, petrol stations , train stations and all post offices. To find the nearest point of sales, please consult our point of sales list.