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Instruction

How to proceed to make a call?

From a fixed phone

To call from a fixed phone, please proceed as follows :

1. Select and dial the access number corresponding to the language of your choice.
What is the difference between the access number 0800/800 and the local access number?

2. A welcome message asks you to enter your PIN code.

3. Now dial the number you wish to call. You will then be informed of the time at your disposal in function of the credit available and the destination called. To make a second call, don't hang up. Press the hash key # twice then dial the next number.

From a public payphone

Attention: Calls from a public telephone cabin are subject to a surcharge, which the national operator charges. In Switzerland this surcharge is charged when entering the PIN-code, even in the case that nobody answers the call. In Luxemburg there is no surcharge from a public payphone.

To phone from a public payphone, please proceed as follows :

1. Select and dial the access number corresponding to the language of your choice.

2. A welcome message asks you to enter your PIN code.

3. Now dial the number you wish to call. You will then be informed of the time at your disposal in function of the credit available and the destination called.

From a cell phone

We advise you to use the local FLASH access:

a. In the case that you are benefitting from a mobile phone offer of the type "Free and unlimited local calls'', calling the local access number from FLASH is included in your offer because it is a national call and is therefore free. You will profit from a higher amount of minutes using FLASH with your mobile phone.

b. If you don't have such a subscription/offer, you will pay in parallel the costs of a national call to your mobile phone operator. But you will still in any case profit from the highest amount of minutes, when using FLASH on your mobile phone.

Can I use the access 0800/800 with my mobile phone?

To phone with your card from a mobile, please proceed as follows:

1. Select and dial the access number corresponding to the language of your choice.

2. A welcome message asks you to enter your PIN number.

3. Now dial the number you wish to call. You will then be informed of the time at your disposal in function of the credit available and the destination called. To make a second call, do not hang up. Press the hash key # twice then dial the next number.